Most Asked Questions

I can't see MYTY Camera V2 in the camera device list.

Follow the steps below:

Close the video chat app/platform
Reboot MYTY Camera
On MYTY Camera, make sure the virtual camera mode is enabled. The icon must be red to be enabled

(macOS only) If the virtual camera mode is not enabled, refer to macOS (12.3 and later)

Open video chat applications in a Chromium web browser, such as Google Chrome and Brave Browser.
Go to the video chat Settings > Video > Camera Device or Video Input > Select MYTY Camera V2

Need more help?

Join our Discord. We're here to help.

I can't use the virtual camera in a non-Chromium web browser.

MYTY Camera's virtual camera is only supported on Chromium web browsers such as Google Chrome and Brave Browser.

Need more help?

Join our Discord. We're here to help.

I can't see my avatar if I use a background from a video call.

If you use a background filter on the video chat platform with MYTY Camera, the entire avatar will be covered.

Do not use the background filter feature in the video chat platform; use the Virtual Background function on MYTY Camera app.

Need more help?

Join our Discord. We're here to help.

There is a delay in motion tracking.

Adjust app settings' video performance to optimize motion tracking quality in your system.

Need more help?

Join our Discord. We're here to help.

The avatar is not tracking my face correctly.

Adjust your camera setting

The distance between the camera and your face is too far
Your face is not looking straight at the camera device

Calibration. Coming soon.

Since everyone's facial structure and motion variations are different, we are developing calibration. With the calibration feature, you will be able to optimize the avatar's sensitivity.

Need more help?

Join our Discord. We're here to help.

It consumes too much CPU.

MYTY Camera takes up a considerable amount of CPU resources due to face tracking with AI. Adjust app settings' video performance to optimize motion tracking quality in your system.

Need more help?

Join our Discord. We're here to help.

I can't use MYTY Camera on a lower macOS version than 12.3.

To provide the best user experience, MYTY Camera on macOS is supported on the OS version ≥ 12.3. Please update your macOS to 12.3 or a later version.

Need more help?

Join our Discord. We're here to help.

I can't use MYTY Camera v1.1.0 or later after updating.

This issue occurs only for Windows users who have updated MYTY Camera from the previous versions (before v1.1.0).