> For the complete documentation index, see [llms.txt](https://myty.gitbook.io/products/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://myty.gitbook.io/products/camera/how-to/most-asked-questions.md).
# Most Asked Questions
I can't see MYTY Camera V2 in the camera device list.
Follow the steps below:
1. Close the video chat app/platform
2. Reboot MYTY Camera
3. On MYTY Camera, make sure the **`virtual camera`** mode is enabled. The icon must be red to be enabled
4. (macOS only) If the **`virtual camera`** mode is not enabled, refer to [macOS (12.3 and later)](/products/camera/getting-started/2.-install/macos-12.3-and-later.md)
5. Open video chat applications in a Chromium web browser, such as Google Chrome and Brave Browser.
6. Go to the video chat `Settings` > `Video` > `Camera Device` or `Video Input` > Select **`MYTY Camera V2`**
**Need more help?**
Join our Discord. We're here to help.
I can't use the virtual camera in a non-Chromium web browser.
MYTY Camera's virtual camera is only supported on Chromium web browsers such as Google Chrome and Brave Browser.
**Need more help?**
Join our Discord. We're here to help.
I can't see my avatar if I use a background from a video call.
If you use a background filter on the video chat platform with MYTY Camera, the entire avatar will be covered.
Do not use the background filter feature in the video chat platform; use the **`Virtual Background`** function on MYTY Camera app.
**Need more help?**
Join our Discord. We're here to help.
There is a delay in motion tracking.
[**Adjust app settings**](/products/camera/how-to/1.-adjust-device-and-performance-settings.md)' **`video performance`** to optimize motion tracking quality in your system.
**Need more help?**
Join our Discord. We're here to help.
The avatar is not tracking my face correctly.
Adjust your camera setting
* The distance between the camera and your face is too far
* Your face is not looking straight at the camera device
Calibration. Coming soon.
* Since everyone's facial structure and motion variations are different, we are developing calibration. With the calibration feature, you will be able to optimize the avatar's sensitivity.
**Need more help?**
Join our Discord. We're here to help.
It consumes too much CPU.
MYTY Camera takes up a considerable amount of CPU resources due to face tracking with AI.\
\
[**Adjust app settings**](/products/camera/how-to/1.-adjust-device-and-performance-settings.md)' **`video performance`** to optimize motion tracking quality in your system.
**Need more help?**
Join our Discord. We're here to help.
I can't use MYTY Camera on a lower macOS version than 12.3.
To provide the best user experience, MYTY Camera on macOS is supported on the OS version ≥ 12.3. Please update your macOS to 12.3 or a later version.
**Need more help?**
Join our Discord. We're here to help.
I can't use MYTY Camera v1.1.0 or later after updating.
This issue occurs only for Windows users who have updated MYTY Camera from the previous versions (before v1.1.0).
* Old name: **`MYTYCamera`** (no space)
* New name: **`MYTY Camera`**
**How to resolve:**
1. Open MYTY Camera
2. Remove the older version\
a. Remove folder `C:\Program Files (x86)\MYTYCamera`\
b. Remove every file with the name **`MYTYCamera`**
\
**Need more help?**
Join our Discord. We're here to help.
(Archived) Past FAQ